Use an urgent phrase such as 'Important' or 'Response Required' if that matches the tone of the message. Include the name or description of the request so they can see immediately what it's about. Whether you're creating a new email or replying to a chain, it's better to write a new email subject line than to reply with the existing RE: title. Here are tips about what to include in your prompt emails for the best chance of persuading your contacts and getting the outcome you want, starting from the top. Leaving it longer could show them that the request isn't so important. If someone makes you wait up to a week without an update, following up is reasonable. Think realistically about when you need them to get in touch at the latest and whether emailing them now might seem overly pushy.
For less urgent or informal agreements, a little extra time may be allowed. Payments, shipments and urgent business with explicit deadlines can be reasonably followed up the next business day after they were due, unless you had advance notice of a possible delay or there are circumstances to consider. Timing can be the trickiest part of sending a prompt email, as it depends on the nature of the agreement and varies from case to case. When is the right time to send a reminder? In these cases, no one owes you anything, but time-sensitive urgency still applies. Impending expiration and renewal reminders. Delivery reminders, which can also be a chance to promote other products they may be interested in. Following up on incomplete actions, such as abandoned shopping cart reminders. Promotional periods that are ending soon. Upcoming events or product launches they may be interested in. You need to know when you can expect to receive it or if you need to claim a refund.Ī different type of reminder email is encouraging existing customers or other contacts on your email list to check out your latest products or promotions, such as: Late deliveries – if you're expecting inventory, equipment or other shipments, not receiving these on time could stall your business plans. Missed deadlines – if someone agreed to do something for your business by a certain date, you may want to find out why they didn't manage it, but it's more important to arrange a new deadline. You should aim for a clear timeline of when payments will be made. Late payments – chasing people or companies for money owed to you is regrettably common and necessary in most business. The type of situation you're dealing with and your relationship to those involved will affect the messaging of your prompt email. 
Why might you need to send a reminder email? This guide is for small business owners or anyone else who wants to improve their communication skills and motivate people into action. Striking this fine balance can take some practice, but with time and experience it becomes second nature, especially if you save your templates. If you want to prompt a reply, the best option is usually a polite and friendly but direct reminder email.
Example of a nice reminder professional#
Whether you're waiting for someone's response, a payment you urgently need or other communication that's past the expected deadline, sending aggressive demands won't necessarily hasten matters and could harm your professional relationships. When you're being productive in your small business, it can be disappointing or even frustrating if other people aren't similarly on top of things.
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